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Technical Support Engineer
Delinea
Posted
3 weeks ago

Taguig, National Capital Region, Philippines

Remote

PHP 60K

Mid Level

Full Time

Job Categories

Support IT Engineering Security Customer

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Sema Summary

Delinea is looking for a Technical Support Engineer to provide exceptional support to customers. The role requires strong technical knowledge in IT, networking, and cybersecurity.

About Company

Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise.

Core Requirements

3-4 years of experience in technical support
Knowledge of cybersecurity products
Experience in IT and system administration
Proficiency in SQL and relational databases
Strong communication skills in English

Responsibilities

Provide post-sale technical support to customers
Document and assess customer issues
Communicate resolution plans effectively
Investigate and reproduce technical scenarios
Develop knowledge base articles
Mentor junior technical support engineers
Maintain professional customer interactions

Benifits

healthcare insurance
pension matching
life insurance
employee assistance program
paid company holidays

Must Have skills

Technical supportCybersecurity knowledgeNetworking skillsProblem-solvingCommunication

Job Keywords

Technical SupportCybersecurityIT SupportNetworkingCustomer Service

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