Technical Support Engineer
Cohesity
Posted
yesterday
Kuala Lumpur, Malaysia
Remote
MYR 8K
Mid Level
Full Time
Sema Summary
The Technical Support Engineer at Cohesity is responsible for providing technical assistance to customers, partners, and internal teams for various products, particularly focusing on Net Backup and Data Protection. This hybrid position requires diagnosing and resolving complex technical issues while maintaining high productivity and performance standards. Candidates should have significant experience in environments involving server hardware, networking, and cloud platforms. The role also emphasizes continuous learning and requires good communication and customer interaction skills. Cohesity offers an engaging work culture with a focus on innovation and collaboration.
About Company
Cohesity is a leader in AI-powered data security, supporting over 13,600 enterprise customers globally. The company focuses on data protection solutions for on-premises, cloud, and edge environments, partnering with major tech firms like NVIDIA and Cisco.
Core Requirements
- Bachelor's degree in Engineering or Science
- 4+ years in technical support
- Experience with Net Backup and Data Protection
- Familiarity with cloud platforms
- Proficiency in Mandarin
Responsibilities
- Respond to customer inquiries through various communication channels.
- Provide technical support for Cohesity products.
- Diagnose and troubleshoot software and hardware issues.
- Conduct research and document case resolutions.
- Participate in community meetings to enhance customer success.
- Mentor junior team members in product knowledge.
- Engage with internal and external teams for issue resolution.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
Similar Jobs
Technical Support Engineer
Cloudflare
Greater Kuala Lumpur
Technical Support Engineer
Johnson Controls
Petaling Jaya, Selangor, Malaysia
Technical Support Engineer
Doo Group
Greater Kuala Lumpur
Technical Support Engineer
AVEVA
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Technical Support Engineer
OpenWay
Petaling Jaya, Selangor, Malaysia
Technical Support Engineer
Hitachi Sunway Information Systems
Subang Jaya, Selangor
Technical Engineer
SOFAR
Malaysia
Support Engineer
Uplers
Remote
Technical Services Engineer
PotisEdge
Malaysia
Technical Pre-Sales Engineer
VOX SOLUTIONS
Remote
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.