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Technical Support Engineer
Cloudflare
Posted
yesterday

Bengaluru, Karnataka, India

Remote

INR 60K

Full Time

Job Categories

Support IT Engineering Customer Technical

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Sema Summary

The Technical Support Engineer position at Cloudflare in Bengaluru involves assisting customers with technical queries and troubleshooting issues. Ideal candidates should possess strong problem-solving skills and a customer-oriented approach. This role is hybrid and full-time, offering competitive pay. Prior experience in technical support or a related field would be beneficial, as well as excellent communication skills.

About Company

Cloudflare is a major player in web infrastructure and security, providing services to improve site performance and security for an extensive range of clients.

Core Requirements

Bachelor's degree in a relevant field
Experience in customer support
Strong problem-solving skills
Excellent verbal and written communication
Ability to work in a hybrid environment

Responsibilities

Assist customers with technical issues
Troubleshoot network problems
Respond to support tickets promptly
Provide detailed feedback to engineering teams
Document solutions and updates
Maintain a high level of customer satisfaction
Collaborate with internal teams to improve processes

Must Have skills

Technical troubleshootingCustomer serviceCommunicationProblem-solvingNetworking knowledge

Nice To Have Skills

Familiarity with ticketing systemsCloud technologiesScripting knowledgeAnalytical skillsTime management

Tools Knowledge Requried

Ticketing SystemRemote Support ToolsNetworking ToolsCRM SoftwareDocumentation Software

Job Keywords

Technical SupportCustomer ServiceTroubleshootingNetworkingHybrid Work

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