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Technical Support Engineer
Cloudflare
Posted
last week

Singapore

Remote

SGD 7K

Mid Level

Full Time

Job Categories

Support Engineering Security Networking Technical

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Sema Summary

Cloudflare is seeking a Technical Support Engineer for Zero Trust to assist enterprise customers with complex technical issues. The role focuses on troubleshooting network problems and providing advanced customer support.

About Company

Cloudflare is a leading connectivity cloud company focused on improving the security and speed of Internet applications for a diverse clientele. They aim to build a better Internet by offering unique solutions that defend against online threats.

Core Requirements

Bachelor’s degree in Computer Science or equivalent experience.
Minimum of 4 years experience in technical support.
Strong knowledge of TCP/IP, DNS, and SSL/TLS.
Experience with identity and access management systems.
Fluency in English and preferably another language.

Responsibilities

Provide advanced support for enterprise customers.
Troubleshoot network issues involving various protocols.
Help diagnose configuration challenges with authentication protocols.
Create technical guides and knowledge base articles.
Partner with internal teams for issue resolution.
Assist in identifying and responding to security incidents.
Offer feedback from customer interactions for product improvements.

Must Have skills

Exceptional troubleshooting skills.Strong communication skills.Understanding of secure application access.Experience with cloud platforms.Hands-on experience with databases.

Job Keywords

Technical SupportZero TrustNetworkingCustomer ServiceTroubleshooting

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