Technical Support Engineer
Cloudflare
Posted
last week
Greater Kuala Lumpur
Remote
MYR 6K
Full Time
Sema Summary
The Premium Technical Support Engineer supports clients in resolving issues. This position is hybrid, combining both in-office and remote work options.
About Company
Cloudflare is a global leader in providing security and performance solutions for websites.
Core Requirements
- Bachelor's degree in a relevant field.
- Fluency in Vietnamese.
- Strong problem-solving skills.
- Experience in technical support.
- Excellent communication skills.
Responsibilities
- Assist customers with technical issues.
- Provide troubleshooting assistance.
- Document customer interactions.
- Collaborate with engineering teams.
- Ensure customer satisfaction.
- Evaluate and escalate unresolved issues.
- Maintain product knowledge.
Must Have skills
Job Keywords
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