Technical Support Engineer
Claymore Solutions
Posted
last week
Taguig, National Capital Region, Philippines
Remote
PHP 50K
Entry Level
Full Time
Sema Summary
The role involves providing technical support and ensuring network performance. Responsibilities include troubleshooting issues and maintaining service quality.
About Company
Claymore Solutions is a premier outsourcing partner in the Philippines, specializing in gaming solutions.
Core Requirements
- Bachelor's degree in a related field
- Knowledge of Javascript or Java
- Experience with databases like SQL
- Practical experience with network issues
- Experience with Linux operating system
Responsibilities
- Guide through service incidents and fix problems
- Manage capacity of core and broadband networks
- Analyze L2 support requests and resolve issues
- Proactively monitor platforms to ensure 24/7 uptime
- Monitor service components with tools like Dynatrace
- Work in shifts as defined for 24/7 operations
- Create and monitor Jira tickets for defects
Must Have skills
Job Keywords
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