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Technical Support Engineer
Broadridge
Posted
yesterday

Metro Manila

Remote

PHP 30K

Full Time

Job Categories

Support Technical IT Customer Engineering

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Sema Summary

The Technical Support Engineer role at Broadridge involves assisting customers with technical issues and providing effective solutions. The position is hybrid, based in Metro Manila, and offers employment on a full-time basis. Candidates should have a strong understanding of technical support processes and customer service excellence. While specific experience level requirements are not mentioned, proactive problem-solving skills are essential. The estimated salary for this role is PHP30000 monthly.

About Company

Broadridge is a global fintech company providing technology-driven solutions for financial services firms. Founded in 1962, the company focuses on improving client engagement and driving operational efficiency.

Core Requirements

Technical support experience
Strong communication skills
Problem-solving abilities
Customer service orientation
Ability to work in a hybrid environment

Responsibilities

Assist customers with technical inquiries
Troubleshoot technical issues
Provide solutions to client problems
Document customer interactions
Collaborate with engineering teams
Maintain customer satisfaction
Train clients on software usage

Must Have skills

Technical supportCommunicationProblem-solvingCustomer serviceDocumentation

Nice To Have Skills

Team collaborationSoftware trainingRemote support tools

Job Keywords

Technical SupportCustomer ServiceProblem SolvingCommunication SkillsFintech

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