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Technical Support Engineer
Binance
Posted
3 weeks ago

Bangkok, Bangkok City, Thailand

Remote

THB 50K

Mid Level

Full Time

Job Categories

Support Technical Engineering Blockchain IT

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Sema Summary

As a Technical Support Engineer at Binance, you will be responsible for assisting users with blockchain and backend-related issues. You will leverage your technical skills to troubleshoot and provide solutions to clients, ensuring timely and effective support. This role requires a solid understanding of backend technologies and strong communication skills to liaise with users effectively. The position is fully remote, allowing flexibility in your work environment.

About Company

Binance is a leading global cryptocurrency exchange that provides a platform for trading various cryptocurrencies. With a focus on security and innovation, Binance aims to provide easy access to blockchain technology for users worldwide.

Core Requirements

Proven experience in technical support
Knowledge of blockchain technology
Strong communication skills
Problem-solving abilities
Bachelor's degree in a related field

Responsibilities

Provide technical support to clients
Troubleshoot blockchain-related issues
Assist users with backend inquiries
Document support procedures
Collaborate with development teams
Conduct user education sessions
Ensure customer satisfaction

Must Have skills

Technical supportBlockchain knowledgeBackend systemsProblem-solvingCommunication

Nice To Have Skills

Customer serviceTeam collaborationDocumentation skillsRemote workingAnalytical thinking

Tools Knowledge Requried

JiraZendeskSlackGoogle SuiteGit

Job Keywords

Technical SupportBlockchainRemote WorkBackend EngineerCustomer Service

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