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Technical Support Engineer
Binance
Posted
3 weeks ago

Singapore, Singapore

Remote

SGD 5K

Mid Level

Full Time

Job Categories

Support Engineering Backend Blockchain IT

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Sema Summary

Binance is seeking a Technical Support Engineer specializing in Blockchain and Backend technologies. This role is critical in providing technical support to clients and internal teams, ensuring seamless operations and issue resolution. The ideal candidate should possess knowledge in blockchain technologies and backend systems and have experience in troubleshooting technical issues in a fast-paced environment. This is a full-time role based in Singapore with remote working options. A competitive salary is offered to the right candidate.

About Company

Binance is a leading global blockchain and cryptocurrency technology company that provides a platform for trading various cryptocurrencies.

Core Requirements

Experience in technical support
Knowledge of blockchain technologies
Strong problem-solving skills
Effective communication abilities
Bachelor's degree in a relevant field

Responsibilities

Provide technical support to clients
Troubleshoot blockchain-related issues
Assist internal teams with technical queries
Document support processes and resolutions
Monitor and resolve backend system issues
Collaborate with engineering teams to implement fixes
Ensure customer satisfaction through effective support

Must Have skills

Technical supportBlockchain knowledgeProblem-solvingCommunicationCustomer service

Nice To Have Skills

Backend developmentNetworkingTroubleshootingProject managementData analysis

Tools Knowledge Requried

ZendeskJIRASlackGitConfluence

Job Keywords

technical supportblockchainbackendcustomer serviceIT troubleshooting

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