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Technical Support Engineer
Binance
Posted
3 weeks ago

Hanoi, Vietnam

Remote

USD 5K

Mid Level

Full Time

Job Categories

Support Technical Engineering Blockchain IT

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Sema Summary

The Technical Support Engineer role at Binance focuses on providing support in blockchain and backend development. This mid-level position requires a strong understanding of technical troubleshooting and excellent problem-solving skills. As a full-time remote position based in Vietnam, candidates will engage with various platforms to ensure customer satisfaction. The role involves maintaining successful interactions and providing timely solutions, making it crucial for those interested in tech and finance.

About Company

Binance is a leading global cryptocurrency exchange, offering a platform for trading various cryptocurrencies. The company emphasizes innovation, security, and customer service to ensure a friendly trading experience.

Core Requirements

Degree in Computer Science or related field
Experience in blockchain technology
Strong troubleshooting skills
Excellent communication skills
Knowledge of backend development

Responsibilities

Provide technical support for blockchain issues
Troubleshoot backend development problems
Interact with clients for issue resolution
Document technical processes and issues
Collaborate with development teams
Maintain up-to-date knowledge of technology
Ensure customer satisfaction through timely responses

Must Have skills

TroubleshootingBlockchain knowledgeBackend developmentCommunicationCustomer support

Nice To Have Skills

Programming languagesDatabase managementFinancial technologyCloud servicesTeam collaboration

Job Keywords

Technical SupportBlockchainBackend DevelopmentProblem-SolvingCustomer Service

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