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Technical Support Engineer
Abnormal AI
Posted
3 weeks ago

Bengaluru, Karnataka, India

Remote

INR 60K

Mid Level

Full Time

Job Categories

Support Technical Engineering Cybersecurity IT

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Sema Summary

The Technical Support Engineer role at Abnormal AI involves providing support for their AI cybersecurity platform. The position is hybrid and requires strong troubleshooting skills to assist clients effectively. Candidates should have mid-level experience in technical support and a good understanding of cybersecurity principles. This role offers an opportunity to work in a dynamic environment while helping clients safeguard their systems.

About Company

Abnormal AI specializes in AI-driven cybersecurity solutions, focusing on protecting organizations from advanced threats. They value innovation and customer success.

Core Requirements

Bachelor's degree in Computer Science or related field
Experience in technical support roles
Strong problem-solving skills
Knowledge of cybersecurity practices
Excellent communication skills

Responsibilities

Provide technical support to clients
Diagnose and troubleshoot technical issues
Assist in the implementation of cybersecurity solutions
Collaborate with engineering teams for issue resolution
Document client interactions and solutions
Train clients on product usage
Maintain up-to-date knowledge of industry trends

Must Have skills

CommunicationProblem-solvingTechnical supportCybersecurity knowledgeCustomer service

Nice To Have Skills

AI knowledgeNetwork troubleshootingAnalytical skillsTime managementTeam collaboration

Tools Knowledge Requried

Helpdesk softwareTicketing systemsRemote support toolsCRM platformsNetwork monitoring tools

Job Keywords

Technical SupportCybersecurityAIProblem SolvingClient Interaction

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