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Technical Support Engineer
Abnormal AI
Posted
3 weeks ago

Bengaluru, Karnataka, India

Remote

INR 60K

Mid Level

Full Time

Job Categories

Support Engineering Cybersecurity SaaS AI

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Sema Summary

The Technical Support Engineer will provide exceptional support for enterprise customers using Abnormal's AI Cybersecurity Platform. This role requires strong technical skills and a customer-focused mindset.

About Company

Abnormal AI is the leading AI-native human behavior security platform, leveraging machine learning to stop sophisticated inbound attacks and detect compromised accounts across email and connected applications.

Core Requirements

4+ years in technical support roles
Strong knowledge of email security fundamentals
Experience with SaaS platforms
Excellent communication skills
Familiarity with support tools like Zendesk and Salesforce

Responsibilities

Act as a trusted L1 technical advisor for enterprise customers
Own and resolve inbound support tickets
Provide clear updates and solution recommendations
Collaborate with Engineering for timely resolutions
Support customer onboarding and engagement
Create and maintain knowledge base content
Identify patterns in support interactions for product improvements

Must Have skills

Technical supportCybersecurity knowledgeProblem-solvingCommunicationFamiliarity with AI tools

Job Keywords

Technical SupportCybersecuritySaaSAICustomer Support

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