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Technical Support Engineer
Johnson Controls
Posted
yesterday

Petaling Jaya, Selangor, Malaysia

Onsite

MYR 5K

Mid Level

Full Time

Job Categories

Support Engineering Technical Customer IT

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Sema Summary

The Technical Support Engineer role at Johnson Controls involves providing technical assistance to clients. Responsibilities include troubleshooting issues, collaborating with engineering teams, and ensuring client satisfaction. Candidates should have a solid background in technical support and a commitment to customer service. The position is located in Petaling Jaya, Malaysia with opportunities for growth within the company. Benefits are currently not specified.

About Company

Johnson Controls is a global leader in building technologies and energy solutions, providing products and services that optimize energy efficiency and streamline operations.

Core Requirements

Bachelor's degree in Engineering
Experience in technical support
Strong communication skills
Problem-solving abilities
Customer service orientation

Responsibilities

Provide technical assistance to clients
Troubleshoot and resolve customer issues
Collaborate with engineering teams
Document solutions for future references
Train clients on product usage
Assist in product development feedback
Ensure client satisfaction and retention

Must Have skills

Technical supportEngineering knowledgeCommunication skillsProblem solvingCustomer service

Nice To Have Skills

Team collaborationTime managementProduct knowledgeDocumentation skillsAdaptability

Tools Knowledge Requried

CRM softwareHelpdesk toolsRemote support softwareMS OfficeTechnical documentation tools

Job Keywords

Technical SupportEngineerCustomer ServiceTroubleshootingCollaboration

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