Technical Support Engineer
PERSOL APAC
Posted
3 weeks ago
Kuala Lumpur
Onsite
MYR 5K
Mid Level
Contract
Sema Summary
As a Technical Support Engineer at PERSOL APAC, you will be responsible for providing technical assistance and support to clients. The role entails managing and resolving customer inquiries, troubleshooting issues, and ensuring effective communication with team members. You should have mid-level experience in a technical support environment, ideally located in Kuala Lumpur. The position is contract-based with opportunities for skill development and interaction with diverse technologies.
About Company
PERSOL APAC is a leading recruitment and consulting company in the Asia-Pacific region, dedicated to connecting talent with opportunity and enhancing their professional journeys.
Core Requirements
- Bachelor's degree in IT or related fields
- Proven experience in technical support
- Strong troubleshooting skills
- Excellent communication abilities
- Customer service orientation
Responsibilities
- Provide technical assistance to users
- Diagnose hardware and software issues
- Document issues and resolutions
- Collaborate with team to improve support protocols
- Train users on system functionalities
- Monitor and track support tickets
- Escalate unresolved issues to higher-level support
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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