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AVEVA

Technical Support Engineer

AVEVA

Posted

last week

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Onsite

MYR 8K

Senior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Technical Support Engineer will provide high-level technical support to customers. The role requires strong problem-solving skills and technical expertise.

About Company

AVEVA is a global leader in engineering and industrial software, enabling companies to optimize and integrate operations.

Core Requirements

  • Bachelor's degree in a technical field
  • Proven technical support experience
  • Strong problem-solving abilities
  • Excellent communication skills
  • Experience with software applications

Responsibilities

  • Provide technical support for customers
  • Diagnose and resolve technical issues
  • Ensure customer satisfaction through effective solutions
  • Collaborate with engineering teams for issue resolution
  • Document and track support requests
  • Train customers on product features
  • Monitor support metrics and improve processes

Must Have skills

Technical supportProblem-solvingCustomer serviceCommunicationSoftware troubleshootingTeam collaborationDocumentation

Job Keywords

Technical SupportCustomer ServiceEngineeringTroubleshootingProblem Solving

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