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Technical Support Engineer
Nepal Digital Systems Pvt. Ltd.
Posted
3 weeks ago

Kathmandu, Bāgmatī, Nepal

Onsite

NPR 40K

Junior Level

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

As a Technical Support Engineer at Nepal Digital Systems Pvt. Ltd., you will provide essential technical assistance to customers, troubleshoot issues, and ensure high-quality support. The role involves working on-site in Kathmandu and requires a junior level of experience in technical problem-solving. Candidates should be ready to engage with customers and have a basic understanding of technical products and services. This position offers a full-time employment opportunity in a growing company.

About Company

Nepal Digital Systems Pvt. Ltd. is focused on delivering innovative digital solutions and technical support services to enhance customer experiences in technology.

Core Requirements

Bachelor's degree in IT or related field
Basic understanding of technical support
Good communication skills
Problem-solving attitude
Ability to work on-site

Responsibilities

Provide technical support to customers
Troubleshoot hardware and software issues
Assist clients with product inquiries
Document support processes
Collaborate with technical teams
Manage customer support tickets
Ensure customer satisfaction

Must Have skills

Technical troubleshootingCommunication skillsProblem-solvingCustomer serviceBasic IT knowledge

Nice To Have Skills

Familiarity with networkingTime managementTeam collaborationAdaptabilityAnalytical thinking

Tools Knowledge Requried

Helpdesk softwareRemote desktop toolsTicketing systemDocumentation toolsCommunication platforms

Job Keywords

Technical supportIT supportCustomer serviceTroubleshootingHelpdesk

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