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Technical Support Engineer
Schneider Electric
Posted
3 weeks ago

Ho Chi Minh City, Ho Chi Minh City, Vietnam

Onsite

EUR 1K

Mid Level

Full Time

Job Categories

Support Engineering Automation Customer Technical

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Experience

Industry

Sema Summary

The Technical Support Engineer will act as the primary contact for customers needing technical assistance. This role involves managing customer inquiries and providing solutions to technical issues.

About Company

Schneider Electric is a global energy technology leader focused on driving efficiency and sustainability through electrification, automation, and digitalization.

Core Requirements

University Degree in Electrical Engineering or related field
2-4 years of customer service experience
Knowledge of UPS and Electrical Distribution
Strong communication skills in Vietnamese and English
Proficient in AutoCAD and MS Office

Responsibilities

Provide technical support via phone, web, and email.
Manage customer cases and expectations professionally.
Achieve targeted call statistics and case resolutions.
Assist customers with product selection and configuration.
Coordinate with technical teams for complex issues.
Develop and maintain a FAQs system for customer assistance.
Conduct training sessions for team members.

Must Have skills

Technical support skillsCustomer service skillsProblem-solving abilitiesInterpersonal communicationKnowledge of Schneider Electric products

Job Keywords

Technical SupportCustomer ServiceElectrical EngineeringUPSAutomation

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