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Technical Support Engineer
Doo Group
Posted
4 days ago

Greater Kuala Lumpur

Onsite

MYR 5K

Mid Level

Full Time

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Support IT Technical Engineering Customer

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Sema Summary

The Technical Support Engineer will manage MT4/MT5 platforms and troubleshoot technical issues. Key responsibilities include server monitoring and user support for stable connections.

About Company

Doo Group is a finance and technology company focused on providing trading solutions and exceptional client support.

Core Requirements

Bachelor's degree in Computer Science, IT or related field.
3-5 years of experience with MT4/MT5 platforms.
Proficient in MT4/MT5 admin and management.
Strong log troubleshooting skills.
Knowledge of networking principles.

Responsibilities

Manage daily operations of MT4/MT5 platforms.
Analyze server logs to diagnose order execution failures.
Troubleshoot connection and pricing issues.
Ensure stable display of live price charts.
Guide users in establishing stable connections.
Monitor server performance and provide reports.
Collaborate with teams for connectivity testing.

Must Have skills

MT4/MT5 configurationLinux/Windows log analysisTechnical troubleshootingNetworking knowledgeFluency in English

Job Keywords

Technical SupportMT4MT5TroubleshootingServer Management

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