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Technical Support Engineer
Omni Recruit Private Limited
Posted
3 weeks ago

Bengaluru, Karnataka, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Engineering IT Technical Customer

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Sema Summary

The Technical Support Engineer position involves providing assistance to clients in Bengaluru, Karnataka. Candidates will troubleshoot issues related to software and hardware, ensuring customer satisfaction. A solid foundation in technical skills and a friendly demeanor are crucial for successful performance. This full-time role is suitable for junior-level professionals with a passion for technology and customer service. Growth opportunities may be offered within the organization.

About Company

Omni Recruit Private Limited is focused on providing top-notch recruiting solutions tailored to client needs. They value customer service and aim to enhance the hiring experience through efficient support.

Core Requirements

Bachelor's degree in IT or related field
Basic knowledge of troubleshooting
Strong communication skills
Ability to work in a team
Customer service experience

Responsibilities

Provide technical support to clients
Troubleshoot software and hardware issues
Assist with customer inquiries and complaints
Document support processes and solutions
Collaborate with team members to resolve complex issues
Ensure high customer satisfaction
Conduct follow-up with clients after resolving issues

Must Have skills

TroubleshootingCommunicationCustomer serviceTechnical supportTeam collaboration

Nice To Have Skills

Software knowledgeTime managementProblem-solvingAdaptabilityOrganization

Tools Knowledge Requried

Ticketing softwareRemote desktopKnowledge baseCustomer relationship management

Job Keywords

technical supporttroubleshootingIT supportcustomer serviceengineering

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