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Technical Support Engineer
Acron Aviation
Posted
2 days ago

Bengaluru, Karnataka, India

Onsite

INR 50K

Full Time

Job Categories

Support Engineering Technical IT Customer

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Sema Summary

As a Technical Support Engineer at Acron Aviation, you will be responsible for troubleshooting and resolving technical issues for customers. This role requires strong problem-solving skills, attention to detail, and effective communication, ensuring customers receive high-quality support. Candidates should be prepared to work on-site in Bengaluru and must demonstrate a keen understanding of technical concepts relevant to engineering and customer support. This position offers a full-time employment opportunity.

About Company

Acron Aviation specializes in providing technical solutions and support in the aviation industry, focusing on customer satisfaction and innovative technological applications.

Core Requirements

Bachelor's degree in Engineering or related field
Strong problem-solving skills
Excellent communication abilities
Experience with customer support
Knowledge of technical troubleshooting

Responsibilities

Troubleshoot technical issues for customers
Provide timely resolution of customer inquiries
Document support interactions and solutions
Coordinate with engineering teams for escalated issues
Train customers on product use and features
Develop and maintain technical documentation
Ensure customer satisfaction through effective support

Must Have skills

Technical troubleshootingCustomer supportCommunication skillsProblem-solvingAttention to detail

Nice To Have Skills

Engineering backgroundSoftware knowledgeTeam collaborationTime managementAdaptability

Tools Knowledge Requried

Ticketing systemsCommunication softwareRemote support toolsDocumentation toolsDatabase management

Job Keywords

Technical SupportCustomer AssistanceTroubleshootingEngineering SupportProblem Resolution

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