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Technical Support Engineer
Semesteria
Posted
2 days ago

Ahmedabad, Gujarat, India

Onsite

INR 30K

Full Time

Job Categories

Support Technical Engineering IT Customer

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Sema Summary

The Technical Support Engineer position involves providing assistance and resolving technical issues for clients. The engineer will be required to troubleshoot problems effectively and communicate solutions clearly. The role requires strong technical skills and a customer-oriented approach. Located in Ahmedabad, this full-time position does not specify an experience level, making it suitable for various experience levels. While no explicit benefits are mentioned, support roles often provide growth opportunities.

About Company

Tech Holding is a company focused on technical solutions and support services, dedicated to customer satisfaction and ensuring technology works seamlessly for clients.

Core Requirements

Technical support experience
Problem-solving skills
Customer service orientation
Strong communication skills
Ability to work under pressure

Responsibilities

Assist customers with technical inquiries
Troubleshoot software issues
Provide timely solutions to clients
Document support cases
Collaborate with engineering teams
Escalate unresolved issues to higher authorities
Conduct follow-up with customers

Must Have skills

Technical supportCommunicationProblem-solvingCustomer serviceTeam collaboration

Nice To Have Skills

Knowledge of IT systemsExperience with software troubleshootingFamiliarity with helpdesk softwareAdaptabilityMultitasking skills

Tools Knowledge Requried

Helpdesk softwareTroubleshooting toolsCommunication platforms

Job Keywords

Technical SupportCustomer ServiceTroubleshootingIT SupportProblem Solving

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