Technical Support Consultant
Wings Infonet Private Limited
Posted
last week
Kolkata metropolitan area
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
The Technical Support Consultant will assist clients with technical issues and ensure proper functionality of software products. This role is essential to maintaining high customer satisfaction and solving technical challenges.
About Company
Wings Infonet Private Limited is focused on providing innovative solutions and excellent customer support in the technology space.
Core Requirements
- Bachelor's degree in IT or related field
- Strong communication skills
- Basic knowledge of software troubleshooting
- Customer service experience
- Ability to work in a team environment
Responsibilities
- Assist customers with technical inquiries.
- Troubleshoot software and hardware issues.
- Maintain customer relationships.
- Document and track customer interactions.
- Provide timely updates on issues.
- Collaborate with engineering teams.
- Conduct user training sessions.
Must Have skills
Job Keywords
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