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Technical Support Consultant
JoulestoWatts Business Solutions Pvt Ltd
Posted
yesterday

Bengaluru, Karnataka, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Support Consulting IT Customer Technical

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Skills

Experience

Industry

Sema Summary

JoulestoWatts Business Solutions Pvt Ltd is seeking a Junior Technical Support Consultant to join their Bengaluru team. This role involves providing technical assistance and support, troubleshooting problems, and serving as a bridge between users and the technical team. To be successful, candidates should have a foundational understanding of technical systems and excellent customer service skills. The position is full-time and on-site, making it ideal for candidates based in or willing to relocate to Bengaluru.

About Company

JoulestoWatts Business Solutions specializes in providing comprehensive business solutions, focusing on technology and customer support. They are committed to fostering innovation and enhancing client satisfaction.

Core Requirements

Bachelor's degree in a relevant field.
Strong communication skills.
Basic knowledge of IT systems.
Problem-solving abilities.
Customer service experience.

Responsibilities

Provide technical support to clients.
Troubleshoot and resolve technical issues.
Maintain records of customer interactions.
Assist in improving support processes.
Train clients on software usage.
Collaborate with technical teams.
Monitor and report on common issues.

Must Have skills

CommunicationTechnical troubleshootingCustomer serviceProblem-solvingTeam collaboration

Nice To Have Skills

Knowledge of IT productsTime managementAdaptabilityAnalytical skillsTechnical writing

Tools Knowledge Requried

Ticketing systemsRemote desktopKnowledge basesCustomer relationship management

Job Keywords

Technical SupportConsultantCustomer ServiceTroubleshootingIT Support

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