Search for Jobs

Technical Support Associate
GSS HR Solutions Private Limted
Posted
3 weeks ago

Taguig, National Capital Region, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Support Customer Technical IT Service

Match

Skills

Experience

Industry

Sema Summary

The Technical Support Associate role involves providing customer support and resolving technical issues for clients. This position requires effective communication skills and the ability to troubleshoot problems. Candidates should be prepared for an on-site, full-time job. Experience in customer service or technical support is preferred. The role is located in Taguig, Philippines, and offers a competitive monthly salary.

About Company

GSS HR Solutions specializes in providing comprehensive HR services, including talent acquisition and workforce management, serving businesses across various sectors.

Core Requirements

Bachelor's degree
Strong communication skills
Problem-solving skills
Customer service experience
Technical aptitude

Responsibilities

Assist customers with technical inquiries.
Troubleshoot and resolve issues promptly.
Provide detailed information on products and services.
Document customer interactions accurately.
Collaborate with other team members.
Maintain knowledge of product updates.
Ensure high levels of customer satisfaction.

Must Have skills

Communication skillsTechnical troubleshootingCustomer serviceProblem-solvingTeam collaboration

Nice To Have Skills

Multi-taskingAdaptabilityTime managementTechnical knowledgeSoftware proficiency

Tools Knowledge Requried

CRM softwareHelpdesk toolsOffice software

Job Keywords

Technical SupportCustomer ServiceTroubleshootingProblem SolvingCommunication

Similar Jobs