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Technical Support Associate
Semesteria
Posted
3 weeks ago

Philippines

Remote

PHP 30K

Junior Level

Full Time

Job Categories

Support Tech Customer Remote Full-time

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Sema Summary

As a Technical Support Associate, you'll provide assistance to customers experiencing technical issues. You'll be responsible for troubleshooting problems, guiding users through solutions, and maintaining high customer satisfaction. The position is ideal for candidates eager to grow their skills in a full-time, remote environment. This role is suited for junior-level professionals, offering a supportive and dynamic work culture.

About Company

Semesteria focuses on providing exceptional remote technical support solutions, ensuring customer satisfaction and service excellence.

Core Requirements

Bachelor's degree in a relevant field
Basic understanding of technical support
Strong communication skills
Customer service experience
Problem-solving abilities

Responsibilities

Assist customers with technical issues
Troubleshoot software and hardware problems
Maintain detailed records of customer interactions
Provide clear guidance and solutions to users
Collaborate with team members for complex issues
Participate in training for new tools and processes
Follow up with customers to ensure satisfaction

Must Have skills

CommunicationProblem-solvingTechnical knowledgeCustomer serviceTime management

Nice To Have Skills

AdaptabilityTeamworkAttention to detailBasic troubleshootingData entry

Tools Knowledge Requried

Ticketing systemRemote desktop softwareKnowledge base toolsCommunication platforms

Job Keywords

Technical SupportCustomer ServiceTroubleshootingRemote WorkSupport Associate

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