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Technical Support Analyst
L4 Tech Creations
Posted
last week

Vietnam

Remote

USD 1K

Mid Level

Full Time

Job Categories

Support IT Development Operations Management

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Sema Summary

The Technical Support Analyst ensures platform stability by monitoring systems and managing incidents. This role also focuses on continuous improvement and mentoring junior staff.

About Company

L4 Tech Creations is a software development firm that employs 11-50 people and specializes in creating innovative tech solutions.

Core Requirements

3+ years in technical support
3+ years in database administration
Proficiency with Linux and MySQL
Experience with Apache/Nginx and Python
Strong problem-solving skills

Responsibilities

Monitor infrastructure and customer environments.
Own critical incidents and coordinate response.
Perform root cause analysis and suggest improvements.
Mentor junior colleagues and support team growth.
Create and update internal knowledge articles.
Track system updates and ensure smooth deployments.
Develop automation tools to streamline processes.

Must Have skills

Technical supportDatabase administrationLinuxMySQLBashPythonIncident managementCommunication skillsProblem-solving

Job Keywords

Technical SupportDatabase ManagementIncident ResponseAutomationLinux

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