Technical Support Analyst
CSG
Posted
3 weeks ago
Remote
Remote
INR 30K
Junior Level
Full Time
Sema Summary
The Technical Support Analyst role at CSG involves providing technical assistance and support for incoming queries and issues related to computer systems and software. Ideal candidates will have a background in IT support and customer service to effectively troubleshoot problems and enhance user satisfaction. The position is remote, offering full-time employment, making it flexible for the right candidates. This role is suitable for junior-level professionals seeking to grow their technical skills in a supportive environment.
About Company
CSG specializes in providing customer engagement solutions and is committed to enhancing businesses through technology.
Core Requirements
- Bachelor's degree in IT or related field
- Strong communication skills
- Experience in customer support
- Familiarity with troubleshooting software issues
- Ability to work in a remote environment
Responsibilities
- Provide technical support to users.
- Troubleshoot software and hardware issues.
- Document support cases and resolutions.
- Guide users through problem-solving processes.
- Collaborate with technical teams to resolve issues.
- Assist in updating user documentation.
- Maintain a high level of customer satisfaction.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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