Technical Support Analyst
AvePoint
Posted
last week
Cebu, Central Visayas, Philippines
Remote
PHP 50K
Mid Level
Full Time
Sema Summary
The Technical Support Analyst provides high-level support to enterprise customers, troubleshooting technical issues with software solutions. This role involves collaboration with various teams to enhance customer satisfaction and product knowledge.
About Company
AvePoint is a global leader in data security, governance, and resilience, helping organizations safeguard their data and collaborate effectively. They serve over 25,000 customers across multiple platforms.
Core Requirements
- BA/BS Degree in IT related field
- 1 to 5 years of technical support experience
- Strong communication skills
- Collaborative teamwork abilities
- Commitment to continuous learning
Responsibilities
- Provide product support and resolve technical issues.
- Analyze and troubleshoot software problems.
- Deliver effective customer service and support.
- Utilize root cause analysis for complex issues.
- Collaborate with internal teams for customer requests.
- Contribute to public-facing help articles.
- Stay updated on technology and product releases.
Benifits
- HMO coverage from day 1
- Group life insurance
- Paid annual and sick leaves
- Employee Referral Bonus Program
- Business Travel Opportunity
Must Have skills
Job Keywords
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