Search for Jobs

Technical Support Analyst
AvePoint
Posted
3 months ago

Cebu, Central Visayas, Philippines

Remote

PHP 50K

Mid Level

Full Time

Job Categories

Support IT Customer Technical Software

Match

Skills

Experience

Industry

Sema Summary

The Technical Support Analyst provides high-level support to enterprise customers, troubleshooting technical issues with software solutions. This role involves collaboration with various teams to enhance customer satisfaction and product knowledge.

About Company

AvePoint is a global leader in data security, governance, and resilience, helping organizations safeguard their data and collaborate effectively. They serve over 25,000 customers across multiple platforms.

Core Requirements

BA/BS Degree in IT related field
1 to 5 years of technical support experience
Strong communication skills
Collaborative teamwork abilities
Commitment to continuous learning

Responsibilities

Provide product support and resolve technical issues.
Analyze and troubleshoot software problems.
Deliver effective customer service and support.
Utilize root cause analysis for complex issues.
Collaborate with internal teams for customer requests.
Contribute to public-facing help articles.
Stay updated on technology and product releases.

Benifits

HMO coverage from day 1
Group life insurance
Paid annual and sick leaves
Employee Referral Bonus Program
Business Travel Opportunity

Must Have skills

Customer serviceProblem solvingMicrosoft technologiesTechnical skillsCommunication

Job Keywords

Technical SupportCustomer AdvocacyProblem SolvingMicrosoft TechnologiesCollaboration

Similar Jobs