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Technical Support Analyst
L4 Studio - Software Development Company
Posted
20 hours ago

Ho Chi Minh City, Vietnam

Onsite

VND 10M

Entry Level

Full Time

Job Categories

Support IT Analysis Customer Technical

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Sema Summary

The Technical Support Analyst role involves providing assistance to customers regarding technical issues. Responsibilities include troubleshooting software and hardware problems, assisting with the setup of systems, and collaborating with teams to improve support processes. Candidates are expected to have some technical background and a willingness to learn. Located in Ho Chi Minh City, Vietnam, this full-time position is aimed at junior-level professionals.

About Company

L4 Studio is a software development company specializing in technical solutions and support services.

Core Requirements

Basic knowledge of IT systems
Problem-solving skills
Communication skills
Teamwork abilities
High school diploma or equivalent

Responsibilities

Assist customers with technical issues
Troubleshoot software errors
Provide IT support for hardware malfunctions
Collaborate with development teams
Document customer interactions
Follow up on unresolved issues
Implement improved support processes

Must Have skills

Troubleshooting skillsCustomer serviceTechnical knowledgeCommunication skillsTeamwork

Nice To Have Skills

IT certificationSoftware knowledgeTime managementAnalytical skillsAdaptability

Job Keywords

Technical SupportCustomer AssistanceIT SupportSoftware TroubleshootingHardware Issues

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