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Technical Support Agent
Genfinity
Posted
3 weeks ago

Philippines

Remote

PHP 20K

Junior Level

Full Time

Job Categories

Support Customer Remote Technical Service

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Sema Summary

As a Technical Support Agent at Genfinity, you will be responsible for assisting customers with technical issues and providing support via various communication channels. This full-time role is remote and is ideal for someone early in their career in customer support. You should have great communication skills and a knack for resolving problems. Experience in a technical support role would be advantageous, although not mandatory. The position offers exposure to various troubleshooting methods and customer service scenarios.

About Company

Genfinity specializes in providing high-quality technical support solutions and aims to enhance customer experience through effective service.

Core Requirements

High school diploma or equivalent
Basic knowledge of technical support
Strong communication skills
Ability to troubleshoot issues
Customer service experience

Responsibilities

Assist customers with technical queries
Troubleshoot hardware and software issues
Provide solutions via phone, email, or chat
Document customer interactions
Collaborate with team members to improve support
Update knowledge base with new findings
Maintain high customer satisfaction ratings

Must Have skills

CommunicationTroubleshootingProblem-solvingCustomer serviceTechnical knowledge

Nice To Have Skills

Time managementAdaptabilityTeamwork

Job Keywords

technical supportcustomer servicetroubleshootingremote supportproblem-solving

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