Technical Services Manager
Sloan India Private Limited
Posted
last week
Gurugram, Haryana, India
Onsite
INR 80K
Mid Level
Full Time
Sema Summary
The Technical Services Manager leads the technical service function for Sloan India, ensuring effective customer service support. Responsibilities include managing teams, driving complaint resolution, and enhancing customer experience.
About Company
Sloan India Private Limited is a subsidiary of Sloan, a leading manufacturer of plumbing systems globally since 1906, focusing on sustainable restroom solutions.
Core Requirements
- Bachelor's degree in Mechanical or Civil Engineering
- 8-10 years in technical service or support
- Experience in team leadership
- Good communication skills in English
- Knowledge of plumbing-related technical education
Responsibilities
- Lead the technical service team to meet KPIs
- Automate backend service operations
- Own customer complaint resolution for India
- Provide pre-sales technical support
- Drive technical trainings for contractors and consultants
- Collaborate with marketing on new product launches
- Monitor and report technical service metrics
Benifits
- Provident Fund
- Gratuity
- Mediclaim
- Annual Bonus
- Paid Time Off (PTO)
Must Have skills
Job Keywords
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