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Technical Service Representative
AkzoNobel
Posted
yesterday

Surabaya

Onsite

IDR 6M

Full Time

Job Categories

Support Sales Service Technical Customer

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Sema Summary

As a Technical Service Representative at AkzoNobel, you will be responsible for providing exceptional customer support while addressing technical queries related to our products. Your role will involve collaborating with cross-functional teams to resolve issues efficiently. Ideal candidates should have a keen understanding of technical service and strong communication skills. This position is based in Surabaya and is full-time, requiring a commitment to on-site service. The estimated salary is competitive for the industry.

About Company

AkzoNobel is a leading global paints and coatings company with a passion for innovation and sustainability. They are committed to delivering high-quality products that meet the evolving needs of customers.

Core Requirements

Bachelor's degree in a relevant field
Experience in customer service
Strong technical knowledge
Excellent communication skills
Problem-solving abilities

Responsibilities

Respond to customer inquiries and technical questions.
Provide on-site technical support for products.
Collaborate with sales and technical teams.
Document customer interactions and solutions.
Train customers on product usage.
Manage customer relationships effectively.
Ensure customer satisfaction and product performance.

Must Have skills

Customer serviceTechnical knowledgeCommunicationProblem-solvingTeam collaboration

Nice To Have Skills

Sales skillsProduct trainingAnalytical thinkingAdaptabilityTime management

Tools Knowledge Requried

CRM softwareCommunication toolsTechnical documentation

Job Keywords

technical supportcustomer serviceproduct knowledgeteamworkproblem-solving

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