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Technical Operations Manager
NTT DATA, Inc.
Posted
last week

Mumbai Metropolitan Region

Onsite

INR 80K

Mid Level

Full Time

Job Categories

IT Management Operations Services Technology

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Sema Summary

The position focuses on delivering exceptional service to clients while managing complex technical incidents. Responsibilities include mentoring team members and ensuring compliance with service level agreements.

About Company

NTT DATA is a global leader in business and technology services, dedicated to innovation and client success. The company operates in over 50 countries and emphasizes diversity and sustainable development.

Core Requirements

Bachelor's degree in IT/Computing
Extensive Managed Services experience
Strong understanding of ITIL processes
Experience with vendor management
Effective communication skills

Responsibilities

Identify and resolve technical incidents.
Manage high-complexity service tickets.
Mentor junior team members.
Create knowledge articles for frequent tasks.
Conduct system checks and apply monitoring tools.
Engage with third-party vendors.
Support project implementations and disaster recovery.

Benifits

Training programs
Diversity and inclusion
Career growth
Health insurance

Must Have skills

Technical problem solvingProject managementClient managementCommunication skillsAdaptability

Job Keywords

Technical OperationsITILVendor ManagementService Level AgreementManaged Services

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