Technical Escalation Engineer
Agoda
Posted
last week
Bangkok
Remote
THB 60K
Mid Level
Full Time
Sema Summary
Agoda seeks a Technical Escalation Engineer to manage and troubleshoot IT infrastructure in a fast-paced environment. Candidates should have a passion for technology and excellent problem-solving skills.
About Company
Agoda is a leading online hotel reservation website, connecting travelers with over 6 million hotels and properties worldwide. Established in 2005, it is part of Booking Holdings and has a diverse team from 90 nations.
Core Requirements
- Bachelor’s degree in computer science or engineering
- 5 years of experience in IT support
- Strong problem-solving abilities
- Excellent communication skills
- Experience with desktop and network infrastructure
Responsibilities
- Act as an escalation point for 1st and 2nd level teams
- Provide 3rd level hardware and software troubleshooting
- Manage IT devices using enterprise systems management tools
- Monitor Windows system health and performance
- Conduct regular system checks and maintenance
- Develop solutions to automate tasks
- Collaborate with other teams to resolve technical issues
Benifits
- Remote work flexibility
- Paid maternity leave
- Paid paternity leave
- Continuous learning opportunities
- Diversity and inclusion initiatives
Must Have skills
Job Keywords
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