Technical Customer Support
Zebra Technologies
Posted
3 weeks ago
Taman Pulau Pinang, Penang, Malaysia
Remote
MYR 4K
Entry Level
Full Time
Sema Summary
Zebra Technologies is seeking a Technical Customer Support representative to assist customers with technical issues. The role involves troubleshooting and resolving problems while providing excellent customer service.
About Company
Zebra Technologies provides intelligent operations solutions for various industries, focusing on improving productivity and innovation.
Core Requirements
- Bachelor's degree or Associate Degree in a technical field
- 1-3 years of customer support experience
- Basic computer literacy, especially in Microsoft Office
- Strong communication and customer service skills
- Technical certifications preferred
Responsibilities
- Communicate technical solutions to customers
- Document customer interactions in real-time
- Troubleshoot and resolve customer issues
- Identify and escalate complex problems
- Collaborate with team members to solve issues
- Familiarize with new technologies and products
- Support global customers in a 24x7 rotational shift
Benifits
- Paid time off for volunteering
- Donation for eligible charities
- Diversity and inclusion programs
Must Have skills
Job Keywords
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