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Technical Customer Support
Trimble Inc.
Posted
3 weeks ago

Greater Kuala Lumpur

Onsite

MYR 4K

Full Time

Job Categories

Support Customer Technical IT Services

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Sema Summary

As a Technical Customer Support Professional at Trimble Inc., you will be responsible for assisting customers with technical inquiries and issues related to products and services. The role emphasizes problem-solving skills and technical expertise, where you will interact with clients to provide effective support. Ideal candidates should have experience in customer service and a strong technical background. This is a full-time position based in Greater Kuala Lumpur, an important hub for technology-related jobs.

About Company

Trimble Inc. specializes in technology solutions that empower professionals across various industries with improved accuracy and efficiency.

Core Requirements

Experience in customer service
Technical problem-solving skills
Communication abilities
Bachelor's degree or equivalent
Ability to work in a team

Responsibilities

Assist customers with technical inquiries
Resolve issues related to products
Provide effective customer support
Document customer interactions
Collaborate with technical teams
Ensure customer satisfaction
Maintain knowledge of product updates

Must Have skills

Technical supportCustomer serviceProblem-solvingCommunicationTeamwork

Nice To Have Skills

Technical writingCRM softwareProject managementData analysis

Tools Knowledge Requried

CRMHelpdesk softwareCommunication tools

Job Keywords

Technical SupportCustomer ServiceProblem SolvingSupport ProfessionalKuala Lumpur

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