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Technical Consultant
Zuora
Posted
yesterday

Chennai, Tamil Nadu, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Consulting Technical Support Software Customer

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Sema Summary

The Technical Consultant II role at Zuora involves providing technical guidance to clients while implementing software solutions. The candidate is expected to manage customer relationships and help troubleshoot technical issues. A mid-level position, it requires a good understanding of software consulting, particularly in SaaS environments. The job is based in Chennai, India. While benefits weren't specified, the full-time role provides an opportunity to develop skills in a dynamic environment.

About Company

Zuora is a leader in subscription management and billing software, aiming to transform how businesses operate through innovative solutions.

Core Requirements

Bachelor's degree in a related field
2+ years of experience in technical consulting
Strong customer communication skills
Ability to troubleshoot technical issues
Familiarity with SaaS solutions

Responsibilities

Provide technical support to clients
Consult with customers on software usage
Identify and resolve technical issues
Collaborate with internal teams for solutions
Develop technical documentation
Train clients on software features
Manage client expectations and timelines

Must Have skills

Technical SupportProblem SolvingCustomer CommunicationSaaS KnowledgeDocumentation Skills

Nice To Have Skills

Project ManagementSoftware ImplementationClient TrainingData AnalysisPresentation Skills

Tools Knowledge Requried

JIRASalesforceSQLExcelZoom

Job Keywords

Technical ConsultantClient SupportSoftware SolutionsCustomer ServiceSaaS Consulting

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