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Technical Analyst
Oracle
Posted
3 months ago

Noida, Uttar Pradesh, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

IT Support Cloud Engineering Consulting

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Sema Summary

This role involves providing post-sales support for Oracle's customer base. A focus is on resolving both technical and non-technical inquiries while maintaining customer satisfaction.

About Company

Oracle is a leading cloud technology company providing comprehensive solutions to organizations worldwide, including advanced databases and business applications.

Core Requirements

Bachelor's degree in IT or related field
Experience with Oracle X86 hardware platforms
Troubleshooting skills in Linux, Windows, or Solaris
Good analytical and problem-solving skills
Excellent communication skills in English

Responsibilities

Act as the technical interface to customers and OEMs.
Resolve installation and maintenance issues related to Oracle products.
Provide remote hardware support for Oracle X86 platforms.
Research solutions independently.
Maintain high levels of customer satisfaction.
Escalate unresolved issues to appropriate levels.
Work in a 24/7 support environment, managing shifts.

Benifits

Flexible medical options
Life insurance
Retirement options
Paid volunteer hours
Comprehensive health options

Must Have skills

Troubleshooting X86 systemsUnderstanding of RAID technologyCustomer service skillsTime management skillsTeam collaboration

Job Keywords

Technical SupportOracleX86 SystemsCloud InfrastructureCustomer Service

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