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Technical Analyst
Oracle
Posted
last week

Hyderabad, Telangana, India

Onsite

INR 80K

Mid Level

Full Time

Job Categories

Support IT Engineering Technical Cloud

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Sema Summary

The Technical Analyst is responsible for delivering post-sales support and solutions, acting as a primary contact for customers. This role involves troubleshooting and resolving customer inquiries and technical issues.

About Company

Oracle is a global leader in cloud solutions, providing organizations with computing infrastructure and software to innovate and improve efficiencies. With over 40 years in the industry, Oracle champions an inclusive and diverse workforce.

Core Requirements

5+ years of Technical Support experience
Excellent knowledge of Network Switching and Routing
Good knowledge of Solaris and Unix platforms
Experience with ITSM tools like ServiceNow and Zendesk
Strong communication skills in English

Responsibilities

Deliver post-sales support to customers in JAPAC & EMEA
Troubleshoot support tickets daily
Coordinate with various internal support teams
Ensure SLAs for ticket resolutions are met
Work flexible hours including weekends as needed
Assist in improving Knowledge Base documents
Act independently while developing customer issue solutions

Benifits

flexible medical
life insurance
retirement options
paid volunteer hours
work-life balance

Must Have skills

Network troubleshootingExcellent communicationProblem-solvingKnowledge of IPsecFamiliarity with cloud support

Job Keywords

Technical SupportNetwork AnalystIT SupportCloud TechnologyTroubleshooting

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