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Technical Analyst
Oracle
Posted
last week

Chennai, Tamil Nadu, India

Onsite

INR 80K

Mid Level

Full Time

Job Categories

IT Support Technology Consulting Cloud

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Sema Summary

As a Technical Analyst at Oracle, you will provide post-sales support and solutions to Oracle customers. Your responsibilities include troubleshooting technical issues and managing customer relationships effectively.

About Company

Oracle is a leading cloud technology company providing organizations with solutions to help them innovate and become more effective.

Core Requirements

5+ years of Technical Support experience
Excellent knowledge of Network Switching and Routing
Good knowledge of Solaris and Unix platforms
Experience with ITSM tools like ServiceNow and Zendesk
Strong verbal and written English communication skills

Responsibilities

Serve as a technical interface to customers and partners
Troubleshoot tickets and resolve customer issues
Escalate calls as needed to ensure timely resolution
Coordinate with internal support teams for assistance
Ensure SLA compliance for ticket resolution
Work on weekends as part of the support rotation
Improve Knowledge Base documentation through participation

Benifits

Flexible medical options
Life insurance
Retirement options
Paid volunteer hours
Work-life balance

Must Have skills

Technical SupportNetwork TroubleshootingExcellent CommunicationKnowledge of ITSM toolsProblem-solving Skills

Job Keywords

Technical AnalystCustomer SupportNetwork EngineeringCloud SolutionsTechnical Troubleshooting

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