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Technical Account Manager
Visa
Posted
3 weeks ago

Pasay, National Capital Region, Philippines

Remote

PHP 60K

Mid Level

Full Time

Job Categories

Account Management Technical Customer Support

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Sema Summary

Visa is seeking a Technical Account Manager based in Pasay, National Capital Region, Philippines. This full-time position requires a mid-level candidate with experience in managing customer accounts, providing technical support, and ensuring client satisfaction. Responsibilities may include liaising with clients, resolving technical issues, and collaborating with various teams to deliver optimal solutions. This role offers a hybrid work environment, blending remote work with some on-site presence.

About Company

Visa is a leader in digital payment solutions worldwide, offering secure and convenient financial services.

Core Requirements

Bachelor's degree in a relevant field
Experience in account management or customer support
Strong communication skills
Technical knowledge in payment systems
Ability to work in a hybrid setting

Responsibilities

Manage customer accounts and relationships
Provide technical support to clients
Resolve technical issues promptly
Collaborate with internal teams to improve services
Present product solutions to clients
Gather client feedback for continuous improvement
Monitor account performance and client satisfaction

Must Have skills

Account managementTechnical supportCommunicationProblem-solvingCustomer service

Nice To Have Skills

Project managementTechnical writingData analysisCRM softwareTeam collaboration

Tools Knowledge Requried

CRMTicketing systemCommunication platformsPayment processing software

Job Keywords

Technical Account ManagerAccount ManagementCustomer SupportTechnical SkillsClient Relations

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