Tech Support Lead
Alea
Posted
last week
Manila, National Capital Region, Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
The Tech Support Team Lead at Alea is responsible for leading a team to provide excellent technical support. This role ensures customer satisfaction and efficient problem resolution.
About Company
Alea is a technology company that focuses on providing innovative support solutions.
Core Requirements
- Bachelor's degree in a relevant field.
- Experience in technical support.
- Leadership and management skills.
- Strong communication abilities.
- Problem-solving skills.
Responsibilities
- Lead and supervise the technical support team.
- Ensure timely resolution of customer issues.
- Train team members on best practices.
- Monitor team performance and metrics.
- Collaborate with product teams for issue escalation.
- Develop and implement support strategies.
- Communicate effectively with customers.
Must Have skills
Job Keywords
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