Tech Support Engineer
AVEVA
Posted
last week
Bengaluru, Karnataka
Remote
INR 50K
Mid Level
Full Time
Sema Summary
AVEVA seeks a Tech Support Engineer to provide applications and technical support for SCADA and Historian products. The role demands strong troubleshooting and communication skills.
About Company
AVEVA is a global leader in industrial software with a focus on sustainability and innovation, serving over 20,000 enterprises worldwide.
Core Requirements
- BS/BTech/BE degree in Computer Science or Engineering
- 2+ years of support experience
- Knowledge of SCADA/HMI products
- Experience with Microsoft SQL Server
- Collaboration skills
Responsibilities
- Provide technical support via telephone and email
- Document activities in a case tracking tool
- Analyze and diagnose product issues
- Ensure adherence to service level agreements
- Develop technical documentation
- Replicate customer issues
- Deliver workaround solutions
Benifits
- Gratuity
- Medical insurance
- Childcare support
- Education assistance
- Home office support
Must Have skills
Job Keywords
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