Tech Support Engineer
LimeChat
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 30K
Entry Level
Temporary
Sema Summary
The Tech Support Engineer at LimeChat will focus on debugging production issues and ensuring customer satisfaction. This role requires strong technical skills and the ability to communicate effectively with customers.
About Company
LimeChat is a pioneer in WhatsApp commerce, supporting e-commerce brands to enhance their sales and marketing efforts. They focus on creating exceptional customer experiences through innovative technology.
Core Requirements
- 1-3 years in B2B SaaS
- Proficiency in SQL
- Experience with Freshdesk or Zendesk
- Strong communication skills
- Familiarity with HTTP and REST APIs
Responsibilities
- Debug production issues
- Own incident triage
- Deep-dive into logs
- Drive ticket lifecycle
- Build runbooks and dashboards
- Monitor alerts
- Distill feedback into actionable insights
Benifits
- Unlimited PTO
- Subsidised fitness membership
- Free lunch
- Annual company retreat
- Pet-friendly office
Must Have skills
Job Keywords
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