Tech Support Analyst
Optum Philippines
Posted
last week
Makati, National Capital Region, Philippines
Onsite
PHP 30K
Entry Level
Full Time
Sema Summary
The Tech Support Analyst position focuses on providing technical assistance and troubleshooting support. This role is essential for ensuring customer satisfaction with technology products and services.
About Company
Optum Philippines is a leading provider of healthcare solutions, committed to improving health outcomes through technology and essential services.
Core Requirements
- Bachelor's degree in IT or related field
- Strong problem-solving skills
- Excellent communication skills
- Ability to work under pressure
- Familiarity with IT systems and support processes
Responsibilities
- Provide technical support to users
- Troubleshoot software and hardware issues
- Assist in system installations and upgrades
- Document support processes and solutions
- Collaborate with the IT team for system improvements
- Deliver training to users on new tools
- Maintain user accounts and access permissions
Must Have skills
Job Keywords
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