Tech Support Analyst
Optum Philippines
Posted
last week
Cebu, Central Visayas, Philippines
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The Tech Support Analyst at Optum is responsible for assisting customers with technical issues. The role requires problem-solving skills and a customer-oriented approach.
About Company
Optum is a leading health services company that provides technology-driven solutions to enhance healthcare services.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in technical support
- Strong communication skills
- Problem-solving abilities
- Ability to work in a fast-paced environment
Responsibilities
- Assist customers with technical problems.
- Diagnose technical issues effectively.
- Provide guidance on troubleshooting steps.
- Document customer interactions accurately.
- Collaborate with other departments for issue resolution.
- Train new team members.
- Contribute to process improvement initiatives.
Must Have skills
Job Keywords
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