Team Manager
Sutherland
Posted
yesterday
Tarlac City
Onsite
PHP 50K
Full Time
Sema Summary
The Team Manager role at Sutherland involves overseeing a team within the telecom industry in Tarlac City. Responsibilities include managing team performance, ensuring customer satisfaction, and optimizing operations. Strong leadership and organizational skills are essential, along with experience in telecom management. This position requires on-site presence and offers a competitive salary. Applicants should be ready to address the dynamic challenges of team and customer management.
About Company
Sutherland is a global provider of business process and customer engagement solutions, specializing in enhancing customer experiences across various industries, including telecom.
Core Requirements
- Bachelor's degree
- Team management experience
- Telecom industry knowledge
- Customer service skills
- Operational efficiency expertise
Responsibilities
- Lead and manage a team of customer service representatives.
- Ensure high levels of customer satisfaction.
- Monitor team performance and provide feedback.
- Implement operational improvements.
- Conduct regular team meetings and training sessions.
- Develop strategies for team growth and engagement.
- Collaborate with upper management on goals and targets.
Must Have skills
Nice To Have Skills
Job Keywords
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