Team Manager
Alorica
Posted
5 days ago
Sahibzada Ajit Singh Nagar, Punjab, India
Onsite
INR 50K
Mid Level
Full Time
Sema Summary
The Team Manager oversees customer experience operations. This role involves managing and leading a team to ensure high-quality service delivery.
About Company
Alorica provides customer experience solutions for various businesses worldwide.
Core Requirements
- Bachelor's degree in relevant field.
- Experience in customer service environment.
- Strong leadership and team management skills.
- Ability to analyze customer feedback.
- Excellent communication skills.
Responsibilities
- Manage the customer service team.
- Ensure high levels of customer satisfaction.
- Train and mentor team members.
- Analyze performance metrics.
- Implement process improvements.
- Handle escalated customer issues.
- Develop team schedules and workflows.
Must Have skills
Job Keywords
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