Team Manager
ibex
Posted
last week
Mandaluyong, National Capital Region, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Team Manager oversees account activities to meet defined objectives and service levels. This role involves managing and motivating a technical support team to ensure professional call handling.
About Company
ibex provides innovative business process outsourcing and customer engagement solutions globally, enhancing customer experiences for leading companies across various sectors.
Core Requirements
- 1 year supervisory experience
- Strong management skills
- Excellent communication skills
- Ability to motivate teams
- Understanding of performance indicators
Responsibilities
- Provide direction to achieve performance metrics
- Report metric goals attainment
- Handle client communication issues
- Achieve call monitoring goals
- Coach and develop team for skill expansion
- Maintain employee records
- Conduct regular team meetings
Must Have skills
Job Keywords
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