Team Manager
Alorica
Posted
2 days ago
Bengaluru, Karnataka, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Team Manager for Customer Experience at Alorica will oversee a team focused on enhancing customer satisfaction. Responsibilities include managing daily operations, providing leadership and support to the team, and developing strategies to improve customer service metrics. A mid-level position, this role requires effective management skills and experience in customer-related operations. Located in Bengaluru, Karnataka, India, the position is full-time without remote options. There are opportunities for professional growth within the organization.
About Company
Alorica is a leading provider of customer experience solutions, focusing on enhancing client interactions across various sectors.
Core Requirements
- Bachelor's degree in business or related field
- 3+ years of team management experience
- Strong communication skills
- Knowledge of customer service best practices
- Ability to analyze performance metrics
Responsibilities
- Manage customer service team performance
- Train and develop team members
- Establish and track team KPIs
- Implement process improvements
- Resolve customer escalations
- Conduct regular team meetings
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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